Refund & Cancellation Policy

At The Attendance Sheet Cafe ("TAS Cafe"), we strive to ensure that every order and experience is satisfactory. This Refund & Cancellation Policy explains when and how refunds and cancellations are handled for orders placed through our website (theattendancesheet.com) and at our cafe located at D Square Mall, A-154, H Block, Sector 63, Noida, Uttar Pradesh 201309, India.

💰 Your money, your rights — read the refund rules!

1. Order Cancellation

When You Can Cancel:

• You may cancel your order before it has been accepted/confirmed by the cafe staff
• For online orders, if the order status is still "Pending", you may request cancellation

When You Cannot Cancel:

• Once the order has been accepted and food preparation has started, it cannot be cancelled
• Orders with status "Preparing", "Ready", or "Completed" are non-cancellable
• Dine-in orders once served cannot be cancelled

2. Refund Eligibility

You are eligible for a refund in the following scenarios:

• Order cancelled before preparation: Full refund of the paid amount
• Wrong item delivered: Full refund or replacement of the incorrect item(s)
• Missing items: Refund for the missing item(s) from your order
• Quality issue: If the food is spoiled, stale, or not as described — refund or replacement at management's discretion
• Payment charged but order not placed: Full refund if payment was debited but the order was not confirmed in our system
• Double payment: Full refund of the duplicate charge

3. Non-Refundable Scenarios

Refunds will NOT be provided in the following cases:

• Change of mind after the order has been prepared or served
• Incorrect order due to wrong information provided by the customer (wrong address, wrong table number)
• Dissatisfaction with taste preferences (e.g., "too spicy", "not sweet enough") — these are subjective and not quality issues
• Orders consumed partially or fully before requesting a refund
• Delays caused by reasons beyond our control (e.g., natural disasters, internet outage, payment gateway downtime)
• Coupon or discount code values — only the actual paid amount is refundable

4. Refund Process

To request a refund, follow these steps:

• Step 1: Contact us via email at Tascafe63@gmail.com or call +91 8796300566
• Step 2: Provide your Order ID, the issue description, and any supporting photos if applicable
• Step 3: Our team will review your request within 24-48 hours
• Step 4: If approved, the refund will be initiated to your original payment method

5. Refund Timeline

Once a refund is approved, the processing time depends on the payment method used:

6. Event Booking Cancellation

• Event bookings may be cancelled at least 24 hours before the scheduled event date for a full refund of any advance payment
• Cancellations made less than 24 hours before the event may forfeit up to 50% of the advance payment as a cancellation fee
• No-shows (not attending the event without prior cancellation) are not eligible for any refund
• If TAS Cafe cancels an event due to unforeseen circumstances, a 100% refund of any advance payment will be provided

7. Rewards & Stamps

• Stamps and reward points are non-refundable and non-exchangeable for cash
• If a refunded order had earned stamps, those stamps may be deducted from your account
• Rewards already redeemed cannot be reversed due to a subsequent refund request

8. Disputes & Grievances

If you are dissatisfied with our refund decision, you may:

• Escalate the issue by emailing us with the subject line "Refund Dispute — Order #[Your Order ID]"
• Our management team will review the case and respond within 3-5 business days
• If the dispute remains unresolved, it shall be subject to the jurisdiction of courts in Noida / Gautam Buddh Nagar, Uttar Pradesh, India

9. Contact Us for Refunds

For any refund or cancellation requests, please reach out to us: